Dropshipping is an order sent directly to your customer and a bulk or trade purchase is an order sent directly to your retail business.

Bulk Buy & Trade Retailers

Retailers who prefer to keep stock at their own premises can use our bulk-buy system to take advantage of much lower prices per item, increasing their profit margin. This works for both bricks & mortar stores and online retailers who will ship the item to their customer directly.

This normally works best with our non-personalised range, though some bulk buy retailers will choose personalised items and add the same message to many products at once.

Purchasing items in bulk provides a greater discount on a tiered system, displayed on each product page once logged in to your approved retailer account.

Dropshipping Retailers

Dropshippers will display our products for sale and after each purchase, will process the order on our trade site and pay our discounted trade price. Think of it as placing the order on the customer’s behalf.

We create and post the order to the customer’s address directly and the retailer will receive our Tracking ID to pass back to the customer. The customer does not hear from us at all, as the transaction is with the retailer’s business.

Dropshipping is an excellent income stream as the retailer does not need to invest in any stock or storage space & there is no minium order quantity.

As a dropshipper, retailers will invest most of their time into listing products, marketing their business, communicating with their customers and placing orders via our website. We deal with stock management, design, production and shipping.

Retailers with a bricks and mortar store can also use our dropshipping system by purchasing sample products for display and taking orders that will be posted to their store for collection or to the customer’s address directly. This method allows physical store owners to offer personalised ranges.

At this time we provide delivery to customers in the UK only.

This does not mean you cannot offer our products to customers internationally, however you will need to order to a UK address before sending the item(s) forward.

For retailers who use our dropshipping services, please consider your profit margin and ensure your costs are covered. Remember, you will need to pay our delivery costs to the UK address and then international shipping fees to send the order forward.

Whilst adding a personalised item to your basket, we require you to tick the box that confirms your spelling and punctuation. This provides a handy reminder to check things over before finalising.

We do not offer a window for amendment without prior agreement, so it’s important to provide the same terms to your customer or contact us to discuss adding a custom order delay to your account.

Whilst it is the customer’s duty to ensure they check spelling/punctuation, a retailer can provide an outstanding level of customer service if they double check with their customer whenever something doesn’t look right.

As we are a brand, some of our items will include references to our business and name. Just like if you’re selling branded candles or fashionwear, you can expect to see reference to the brand name on the product.

Some of our items do not reference our brand but these vary and can change at any time.

Our shipping labels do not contain our logo when dispatching via our Trade Portal unless the parcel is going to a retailer directly, however we do reference our returns address on our shipping labels as we are required to do so.

We do not compete with our retailers and our policy is to avoid encouraging customers of our retailers to shop with us directly, giving you peace of mind.

At this time we do not have the option for a specific delivery date to be chosen during checkout.

We do have a priority dispatch delivery service with a next-day arrival, but this is in addition to our production time.

Generally all orders made with special delivery (next-day) will be prioritised and made much faster to ensure the customer receives it lightning fast. However, we can’t guarantee this, particularly during busy periods.

‘Fixed text’ includes any words, numbers, letters or phrases on the design that are non-editable elements of our design.

If a customer is requesting a change to a fixed part of the design, please let them know it is not possible to make changes.

Adding a reference to fixed text in your product description is a great way to avoid any confusion, though at times you may still receive orders where the customer has not read this.

On these occasions, we recommend informing the customer that their request cannot be fulfilled to avoid any disappointment on arrival. Offering other personalisation ideas may help them to receive an item they love just as much as their original idea!

• Website Selling Policy

Online retailers can list any of our products at the website URL listed in the ‘permission to sell at’ area shown in the application acceptance email.

You do not need to reference our brand directly and can describe our items as handmade, but cannot claim our items/designs as your own or attach your brand to them (ie. ‘designed/made in-house’).

Note: You must tell us if your website URL changes or if you expand into additional websites before listing our items at the new location.

• Marketplace Selling Policy

We permit selling on eBay, adding The Giftie Company to the Brand field on each listing.

As of December 2024, you must now also add our company name, address and contact details to the manufacturer information to abide by eBay’s new selling rules.

We are unable to permit listing or sale of our products on Amazon, Etsy or Not On The High Street.

Other marketplaces will be reviewed during your application and considered individually.

You can advertise our products as handmade, but as with all other channels, you may not claim that you have designed or created the product in-house.

If at any time we find that our items are listed somewhere without permission during our retailer checks, we reserve the right to close your account permanently and cancel any pending orders.

When listing our items for sale, you may only use the photographs provided for download in our catalogue to showcase the product.

We do not permit the editing or manipulation of our photographs, including any effort to change the text displayed on the samples.

If you wish to use your own professional photography or remove the backgrounds to match your website design, please approach us first for permission.

All product photography is owned by The Giftie Company and we only allow retailers to use the photos for the purpose of selling our products.

Product and/or design duplication (using our images and sending your own product or copying our designs) is a breach of our policies and an issue we take very seriously. Any retailer found to be duplicating our products will be permanently banned from our platform and appropriate legal action taken.

• Design Creation

Our huge range of designs include a mix of original illustrations and licensed assets, with every single design created from a blank canvas.

A large number of designs include original illustrations drawn by Laura (director of The Giftie Company). Others are created with a mix of graphic design and licensed assets or are original illustrations made by other designers within our team, including design contractors.

The Giftie Company owns the rights to all our designs and we do not provide personal or commerical usage rights to any other Company or individual, including retailers.

All stationery products are fully designed in-house, including our interior pages. From the detailed layout of our daily planners to the simple lined pages on our notebooks – these were all created from a blank canvas.

• Product Creation

Our stationery products are designed, cut, pressed and bound in our studio with the only outsourcing being our interior printing batches as we hold tens of thousands of sheets in stock at a time.

Our clocks are printed & the mechanisms installed in-house, our wall art is printed and carefully framed in-house, our mugs are wrapped and baked in-house, and so on…

Quite literally everything we sell is created from raw materials or blank products and we leave the creation of those to our incredible manufacturers and suppliers.

Handmade; handcrafted; made with love, whichever says it best… we do exactly that and we love it!