Dropshipping is an order sent directly to your customer and a bulk or trade purchase is an order sent directly to your retail business.

Bulk Buy & Trade Retailers

Retailers with a bricks and mortar store and retailers who like to hold on to stock in their own premises whilst still selling online will tend to use our trade/bulk system. Normally, they’ll purchase larger quantities to take advantage of much lower prices per item, increasing their profit margin.

This normally covers our non-personalised range, though some bulk buy retailers will choose personalised items and choose their own message to add to many products, creating a unique item just for their store.

Others may sell our personalised items but choose delivery to their bricks and mortar store, where their customers will come to collect the items. To make the most of our discounts on higher quantities, these retailers will often make one order per week and purchase lots of items at once.

For example, they may sell 100 of our personalised Koala Blush book from their store in a week, ordering all of them on a Friday. They’ll receive the largest discount level we provide because they’re ordering a large quantity and we’ll send the order to them directly. Their customers will be asked to visit the week after and collect in person.

Dropshipping Retailers

Dropshippers will list our items on their website or sales channel and each order is made individually. We create the items and post the order to their customer’s address directly.

Dropshipping is an excellent income stream as the retailer does not need to have any financial outlay by investing in stock. The retailer pays only once an order has been made.

As a dropshipper, our retailers will invest most of their time into listing our products, marketing their business, communicating with their customers and placing orders via our website. Outside of this, there is very little to do when it comes to orders themselves as we deal with stock, design, production and logistics.

Retailers with a bricks and mortar store or market stall may also prefer to use our dropshipping system by purchasing sample products for display and taking orders that will be posted to their customer directly. This method is particularly popular for our personalised ranges.

At this time we provide delivery to customers in the UK only.

This does not mean you cannot offer our products to customers internationally, however you will need to order to a UK address before sending the item(s) forward.

This works great for retailers who purchase in bulk, particularly if taking advantage of our Free Delivery offer for larger orders, but this may prove expensive in shipping fees for dropshipping customers.

Before offering international shipping of our products as a dropshipping customer, please consider your profit margin and whether it is feasible to cover your costs.

Whilst adding a personalised item to your basket, we require you to tick the box that confirms your spelling and punctuation. This helps to remind you to double check.

We do not offer any window for amendments as some orders will enter production as soon as received. You can request a change if your customer asks, or if you have made an error, but we cannot guarantee that we’ll be able to accept the request.

Please be sure to include this information in your terms of sale so your customers are aware that they must be sure of their personalisation & check spelling/punctuation before purchasing. If something doesn’t look right, we always recommend double checking with your customer first.

If we cannot agree to a change request you will need to create a new order. If the item has not yet been dispatched you can request we do not send the original but a refund cannot be provided if the item has already been made.

As we are a brand, some of our items will include references to our business and name. Just like if you’re selling branded candles or fashionwear, you can expect to see reference to the brand name on the product.

Some of our items do not reference our brand but these vary and can change at any time.

Our shipping labels do not contain our logo when dispatching via our Trade Portal unless the parcel is going to a retailer directly, however we do reference our returns address on our shipping labels as we are required to do so.

We do not compete with our retailers and our policy is to avoid encouraging customers of our retailers to shop with us directly, giving you peace of mind.

At this time we do not have a feature that allows a specific delivery date to be chosen, but we would definitely like to implement a more intricate delivery feature in the future.

This is due to the way our items are made to order and the varying production timescales per product. We do have a priority dispatch delivery service with a next-day arrival, but this is in addition to our production time.

Generally all orders made with special delivery (next-day) will be prioritised and made much faster to ensure the customer receives it lightning fast. However, we can’t guarantee this, particularly during busy periods.

‘Fixed text’ includes any words, numbers, letters or phrases on the design that cannot be changed with personalisation.

Our designs are created with some quotes and text as fixed layers and to make amendments would require extensive work to change them.

If a customer is requesting a change to a fixed part of the design, please try to refer them to an alternative product or let them know it is not possible to make changes.

Adding a reference to fixed text in your product description is a great way to avoid any confusion, though at times you may still receive orders where the customer has not read this.

We don’t recommend putting orders through until you have confirmed with the customer that they’d still like the item despite their request not being possible unless you’ve specified a ‘no refund’ policy, as we cannot refund for personalised items.

You can list any of our products on your website. You are not permitted to claim that any of our items are produced by your business, for example ‘handmade by us’. At the same time, you also do not need to reference our brand.

You’re permitted to list any of our products on your marketplace stores, however there are some conditions that must be met. Please read the below information before doing so.

Note: You must tell us the URL of each online platform you intend to sell our products on before you list them, including any new marketplace stores or websites that you open after your trade account is created. If you close any store or change the name / URL, you must inform us immediately.

If we find items are listed incorrectly on your platforms we will request that you make changes and in some cases we may close your trade account.

• Ebay Selling Policy

We permit selling on eBay. You must add The Giftie Company to the Brand field on each listing.

You do not need to reference our brand anywhere else in your listing but you may not claim that you have designed and created the product in-house.

• Etsy Selling Policy

Note: As of June 2024, we no longer permit selling on Etsy due to difficulties monitoring whether our retailers are abiding by Etsy policies and the impact this has had on our own Etsy store. Our Print on Demand retailers can still sell their unique designs on Etsy.

You must ensure you include a Production Partner on each listing and add The Giftie Company to this field.

Listing our items as ‘I made this’ in the ‘Who made this?’ field is a breach of both our own and Etsy’s policy & we actively request removal for these listings.

Etsy is a platform that allows sellers to show if their products are handcrafted or made in-house. This means a design and product they have created for their own brand. If you resell goods from any supplier you must be candid about this in the production information fields.

When listing our Bespoke / Print on Demand products using your own designs, you can list these as ‘I made this’ in the ‘Who made this?’ field, but you must still include The Giftie Company as a production partner to abide by Etsy’s policy.

Important: Etsy has stringent rules regarding production partners and carry out their own checks internally. If you are found to be in breach of their rules you risk being suspended from the platform.

• All Other Marketplaces Selling Policy

We permit selling on some other marketplaces and this is reviewed during your application.

If at any time we do not provide permission to sell on a marketplace but find that our items are listed during our retailer checks, we reserve the right to close your account permanently and cancel any pending orders.

When listing our items for sale, you may only use the photographs provided for download in our catalogue to showcase the product unless given permission.

We do not permit the editing or manipulation of our photographs, including any effort to change the text displayed on the samples.

If you wish to use your own professional photography or remove the backgrounds to match your website design, please approach us first for permission.

All product photos are owned by The Giftie Company and we only allow retailers to use the photos for the purpose of selling our products.

Product duplication (using our images and sending your own product) is a breach of our policies and an issue we take seriously. Any retailer found to be duplicating our products will be permanently banned from our platform and we may take appropriate legal action taken where necessary.

Design duplication (using our designs and/or copying our designs with obvious similarities on your own product) is a serious matter and appropriate legal action will be taken in all cases.