Personalisation Guide
Here at The Giftie Trade Portal we sell both personalised and non-personalised products. We’ve put together this guide on personalisation with information and tips on how we work.
If you haven’t found what you’re looking for here, you can get in touch with us using trade@giftie.co.uk. If your query relates to a specific product, please send the SKU found in the product page so we can help you as quickly as possible.
- What can I personalise on each item?
- Can I use special characters in my personalisation?
- Do you send a proof for the personalisation before delivery?
- How long does it take to make the item I’m ordering?
- I made a mistake in the personalised message, how do I change it?
What can I personalise on each item?
Each listing will contain a form to complete and the descriptions will explain which specific areas of the design you can change; from names and messages to photos and colour schemes. If you find that the instructions are unclear on any of our products, please contact us and we’ll do all we can to improve the description and support you with your order.
Products that do not have a form included are non-personalised, which means the design will arrive as pictured in the sample photography.
To make our products easier to find, we have included ‘personalised’ and ‘non-personalised’ tags below the images in the shop browsing pages. You can also filter by product type using the side navigation bar.
Can I use special characters in my personalisation?
Although we would love to say yes, a lot of our products use unique fonts that won’t support special characters (for example á or œ) so as a broad rule we do not accept these on any of our personalised designs.
If you submit an order with special characters they’ll appear without any special accents, for example á would become a.
Do you send a proof for the personalisation before delivery?
As you will provide all the information in the form before ordering and all our designs have set sizes and character limits, we do not send design proofs.
An exception to this rule is our bespoke product range or bulk orders relating to personalised products, where we will work with you to ensure you are happy with the samples before moving to production.
For examples of how the item is going to be presented, check out the image gallery included in the product page. If you’re unsure about anything, you are always very welcome to contact us.
How long does it take to make the item I’m ordering?
Within the item listing you’ll see the section ‘Production Time’ – this is how many working days it will take us on average to create the item.
Generally, we complete our orders in the lower end of the range and our average turnaround is 24 hours before dispatch.
During extremely busy periods we may inform you of an increased production window and will always provide notice should there be any anticipated delays.
We recommend placing orders in good time for national holidays, especially around Christmas and Valentine’s Day. We provide cut-off windows by email update to our dropshipping customers so that they can ensure their own customers are aware of final posting dates during busy periods.
I made a mistake in the personalised message, how do I change it?
Once an item is in production we cannot cancel or amend that order. We don’t want you to waste your pennies, so please double and triple check the personalisation details before you finalise your purchase.
We recommend our dropshipping customers should clarify messages with their own customers before submitting an order or allow a short grace period for them to make any amendments, as once you have completed your order via our portal we cannot cancel it.
We also recommend adding a condition to your store that asks customers to check their spelling and grammar before placing their orders.
